With no call-out fee and a no-fix-no-fee policy Caspian I.T. provides computer and laptop, repairs and services for the Croydon, Crawley and Brighton areas. TEL: 0208 406 1003
Rates are charged at £40 + VAT per hour for a home on-site visit (most issues resolved within first hour). And £50 per hour for Networked or Business systems.
Alternatively there is a fixed rate of £49 + VAT per computer, for a Collect and Return service where your system will be fixed and returned to you within 1-3 working days.
Every service for your computer. From a simple home laptop repair to a complex server network; Caspian IT offer a truly high quality service to help you keep your home and business running smoothly. Our experienced and professional network engineers are available when you need them: We come to your home or office. We also offer a collect and return service with a fixed price labour charge. An efficient fast and stable computer network is the bedrock of business success.
“I.T. can make a huge difference to a companies success – helping you get it right the first time is what Caspian IT do.”
If you’re wondering whether Caspian IT can help you with a computer problem you might have, the answer is most probably yes. We normally deal with home users or the owners of small and medium sized businesses. We not only repair broken laptops and desktop computers, we diagnose faults that might be caused by a virus or spyware. Caspian IT also offer a series of highly configured servers for sale that can provide you with an assortment of online services that maximise the flow of information in your organisation. Full Story
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So. Casting a film of whatever to your TV in Windows 10 using the ‘right click’ option and selecting > cast to device.
Super. Right up until a few moments later – the split second your laptop screen turns off and suddenly the cast to device simultaneously stops working. A bug? No not really, just a massive oversight on the part of Microsoft.
Workin’ on it.
Firstly I just wanted to say how cool I thought this feature is when I first realised Windows 10 had effectively built in to the right-click menu where I could ‘Cast to Device’ a film or whatever straight from my laptop to my LG Smart TV (LG 42LN575V-ZE) Software Version 04.27.08 (current as of 27th November 2015).
Installing Microsoft’s Work Folders on Windows Server 2012 R2 is a pretty simple process.
However if you’re getting error messages like :( The request times out. on your iPad / iPhone or messages like:
There was a problem using your email address to find your settings. Correct your email address or enter a Works Folders URL instead.
The server name or address could not be resolved (0x80072ee7).
Please don’t bother watching the lamentable YouTube video I’ve just sat through. The whole point of Work Folders is to share a folder at ‘Work’ to any other device securely over the Internet. This requires an SSL. You can use one generated by your domain controller but that will only work for computers that are joined to your domain. If you’re accessing files and folders form say your iPad you will need to import a public CA-generated certificate.
At the time of writing this article goDaddy are offering a 1 year certificate for £3.99. Which seems like a pretty good deal to me.
This is the first time I’ve had to return anything to Littlewoods so I had no idea what a gamble I was taking with each purchase relying on their customer service. The horrible man I was put through to was arrogant, sarcastic, cocky and just plain rude.
As far as their electrical range of products; computers, laptops, monitors and the like they are not only far more expensive than the average retailer. They also sell out-of-date and discontinued lines. This might be fair enough as they offer credit terms that aren’t completely unreasonable. However the true test of a companies metal is how they deal with a situation when things go wrong – The returns department.
The company they entrusted to deliver an expensive electrical item was Yodel. ‘Your friend and mine’ When it finally arrived a day late it looked as though it had just had the living daylights beaten out of it. Calling Littlewoods to complain, I would expect a certain level of customer care, maybe an apology or replacement – Not be put through to some smarmy, patronising git. (You score -10 fuck wit.)
This is my original review of the ASUS VG248QE monitor that the minions at Littlewoods blocked from being published (perhaps unsurprisingly as I’m sure they wouldn’t appreciate any negative feedback being published on their site.)
ASUS VG248QE Review
Lovely crisp image, good resolution.
Product was delivered by Yodel a day late. I got one of those ‘We called but you were out’. I was promissed the delivery driver would text me before delivering the parcel (which needless to say never happened). Waiting in yet again the next day when the packaged monitor did arrive it looked as though one of its corners had been bashed.
Inside box looked ok. Plugged monitor in (lovely display) after a few minutes went into power saving? Tried switching on – nope completely dead. Littlewoods were informed prior to me even opening the box as to it’s condition and again immediately following. I was informed by a very rude man. They will ‘consider’ refunding my money but there is no guarantee, nor is there any guarantee the monitor will be replaced with a new one as opposed to a ‘referb’. If they actually do provide me with a ‘referb’ – under the Consumer Contracts Regulations (2014) they would be breaking the law.
Consumer Contracts Regulations 2014 states that:
You should get a refund within 14 days of cancelling goods or services online or within 14 days of returning the goods to the retailer.
Now lets see how good their customer service really is and if they even allow this comment to be published.
Please know that the email address firstname.lastname@example.org is no longer responded to. This is the reply I got:
Thanks for getting in touch with Littlewoods, unfortunately this email address is no longer available for Customer Service queries.
We want you to have the quickest and most efficient service, so please give us a call on 0344 822 8000 and one of our Customer Services Team will help with our query. They are available 7am to 11pm, 7 days a week.
So I called them and after waiting on HOLD for exactly 30 minutes they cleared the line (disconnected). So I called back – and yet again after exactly 30 minutes they disconnected the call.
Littlewoods really have to pick their boots up. Not only are they selling overpriced, out of date computer equiptment, their returns policy and level of staff training are an absolute disgrace.
If you’re looking for a resolution with a Littlewoods product, s-kelly had this to say:
My best advise to anyone dealing with [Littlewoods] is to call their centre, give them a chance, if they don’t fix it, head straight to the shop direct executive team, if they don’t respond promptly as they didn’t with me, go higher up and email the CEO, don’t get me wrong – in no way do I think it was he who processed my email most likly an admin, but I got a response.
Have any problems with Littlewoods yourself?
Leave a comment below. Maybe we can determine whether they are just providing poor customer service or actually breaking the law…
- Stop screen going off when casting to device
- Cast to Device – That didn’t work. Make sure your television is discoverable. LG Smart TV
- Work Folders – There was a problem using your email address to find your settings
- Littlewoods – Bad customer service. (Actually it was a lot worse than that!)
- ASUS VG248QE not switching on
- HTTP Error 500.19 – Internal Server Error
- IIS 8 Inadvertently Keeps Redirecting from HTTP to HTTPS (Solved)
- Qualcomm Atheros AR956x wireless network adapter keeps dropping it’s connection. (Solved)
- In how many ways can a human genome be combined and still be human?