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Computer Services for Croydon, Crawley & Brighton

With no call-out fee and a no-fix-no-fee policy Caspian I.T. provides computer and laptop, repairs and services for the Croydon, Crawley and Brighton areas. TEL: 0208 406 1003

Rates are charged at £40 + VAT per hour for a home on-site visit (most issues resolved within first hour). And £50 per hour for Networked or Business systems.
Alternatively there is a fixed rate of £49 + VAT per computer, for a Collect and Return service where your system will be fixed and returned to you within 1-3 working days.

Every service for your computer. From a simple home laptop repair to a complex server network; Caspian IT offer a truly high quality service to help you keep your home and business running smoothly. Our experienced and professional network engineers are available when you need them: We come to your home or office. We also offer a collect and return service with a fixed price labour charge. An efficient fast and stable computer network is the bedrock of business success.

“I.T. can make a huge difference to a companies success – helping you get it right the first time is what Caspian IT do.”

If you’re wondering whether Caspian IT can help you with a computer problem you might have, the answer is most probably yes. We normally deal with home users or the owners of small and medium sized businesses. We not only repair broken laptops and desktop computers, we diagnose faults that might be caused by a virus or spyware. Caspian IT also offer a series of highly configured servers for sale that can provide you with an assortment of online services that maximise the flow of information in your organisation.  Full Story

Latest News & Tutorials

Samsung M2070W Scan to PC – Not available (Solved)

Q. I used to be able to press the ‘Scan to PC’ button on my M2070W printer and scan documents wirelessly over my network to my PC but now I get the message ‘Not Available’ what’s happened?

A. For some reason the Samsung Easy Print Manager can loose it’s settings. Solving the problem is actually very straight forward.

Go to the PC you want to scan documents to and check that the Samsung Easy Printer Manager is up and running. Open up the print manager and go to the Scan to PC Settings tab at the top. Next make sure that where the Scan Activation option is, that the ‘Enable Scan from Device Panel‘ radio button is selected.


Next click Save


You’re good to go!

Best wishes



Can’t access ANY files on my Synology Diskstation after update of 17/12/14 (DSM 5.1-5021)

synologyQ. Absolutely stunning, the automatic software update of the Synology Diskstation that I received an email about, was applied on 17 December 2014 has now totally disabled ALL file access across my entire network.

I have shutdown and re-booted my Diskstation but I still I can’t access any of it’s files over the network. What gives? Here’s a copy of the email I received.

Dear user,
DSM 5.1-5021 will automatically be installed in 10 minutes. If you want to cancel the installation, please sign in to [machine name] and do it in the notification area.
Synology DiskStation

A. This isn’t the first time this has happened. Around 3 months ago Synology also released another “software update” that meant after around an hour of not being used the Diskstation would enter a ‘sleep mode’ from which it would never wake up thus disabling all network access to it’s files. It would take accessing it’s front-end via a web browser and rebooting the system to get things back and working again.

Now, yet again, Synology with release update DSM 5.1-5021 seem to have cocked it up even worse. In their wisdom Synology have decided that all Diskstations should automatically update their software whether you like it or not [citation needed]. This particular update screws everything up so badly that no network access to the files on your Diskstation is allowed at any time whatsoever whether you reboot the system or not.

If anyone from Synology should read this I would like to just make one thing very clear. This is a NAS drive OK? NAS meaning NETWORK ACCESS STORAGE. It would seem that the only thing it doesn’t do is provide Network Access Storage – It can do everything else – make the tea, host your WordPress websites etc…

If you use a Synology Diskstation for your company.

If you use a Synology Diskstation for the running of your company like I do. It is essential that you disable any automatic software updates

On a personal note I just have this to say and please excuse the language – I just wish they would stop fucking everything up. If it works just leave it!

The BIG question we’re all asking is “How long will it take them to realise just how much damage they’ve done and release yet another patch to fix all their other cock ups?”

Well I’m afraid your guess is as good as mine.

Best wishes



After having received quite a smarmy reply from James from the Technical Support Team to my question which provided no solution other than to mention everything was working at home for him – So I found the solution for myself.

This is what I did to fix the problem. It would seem that the NAS drive after having automatically downloaded the update doesn’t seem to check or validate the file integrity. Fortunately I could still communicate with my NAS drive through the web browser, so this is what I suggest you do. Then from a PC or Laptop go to the synology website and manually downloaded the update (In my case the filename was DSM_DS213j_5021.pat – the latest as of this post for my system) They have dropdown lists at the top of the page so you can select your exact model.

Then go to Control Panel > Update & Restore. Then on the DSM Update tab click on the Manual DSM Update button and browse to the path of the *.pat file you just downloaded. Click on OK.

The update process can take around 10 minutes. When it has finished just to be on the safe side – reboot your NAS drive system and you should be good to go!

Did this solution work for you? Has Synology broken your NAS drive yet again? Please leave a comment below to let me know!

Best Wishes



Sheryl’s vagina karaoke party night – On my LG 42″ TV (Hacked)


I have complained to LG about their software since the day I bought my LG 42LN575V-ZE – Though I’m absolutely sure it applies to many other models. I’m a video games programmer, a computer repair man and a network engineer. Apparently all the problems I’m having with my TV eg. (having to pull the power cord out and completely re-boot it) are all my fault. I’m clearly an inexperienced user (more fool me)

So when I look at SmartShare on my LG42LN575 TV and I see a file called ‘Sheryl’s vagina karaoke’ it’s all clearly my fault. I clearly put that file there myself and obviously I’m just another one of their entirely stupid users.


Your software is shit, it’s week, insecure, buggy – and get this. When the 1,000’s of us complain we are all told that “we’re the only one. that our software is perfect. It’s not our fault – it’s all about you and how stupid you are……..” sort of replies.


I am a software developer. I guarantee you that I’m many times better than your entire software department combined. Your hardware is fine your software is crap. Get to work and sort this NOW!!

Get in touch. No really I shit thee not.


Firstly your os needs a way of communicating with other systems on the network, windows, linux, OSx etc. You should be able to stream from any of these systems. You should have your own internal RAM/ROM/SSD etc of at least 128GB. Your TV is simply just another node on the network nothing more (other than you have a display that’s 40″ – 90″ wide) A smart TV is just another member of the network that does what it needs to do – and do it well.

Node.js not working on my Windows 2012 Server


Hummm, so I downloaded the file Windows Installer (msi) for 64bit for Windows from and ran the installation, but here’s the thing I can open and run the Node.js command prompt and at first it looks fine. It will even accept a line saying:

mate app.js

At which point it seems to go into some sort of editor mode with 3 dots ‘…’ before the cursor but whenever I type in a small test program and perform anything to check that Node.js is working web pages time out and the command line returns an error something like this:

I have looked at a post on stack exchange where one user suggests it might be a firewall setting, so I have specifically added Node.exe to Windows Firewall and enabled it to pass through – so it’s not that.

This answer by Brian McGinity states ” Look in Windows Firewall with Advanced Security and see if Evented I/O for V8 JavaScript is blocked or appears two times.”

To be honest I didn’t really understand what he meant. It wasn’t until I decided to uninstall and reinstall Node.js that I saw this window pop-up.


That I realised Evented I/O for V8 JavaScript (which wasn’t listed in Windows Firewall at all that I realised I needed to add this program and enable it to pass through the firewall.


Also commands from my regular shell such as:

npm install -g stream-handbook

Work perfectly… However if I try a simple program like this:

var http = require('http');
http.createServer(function(request, response){
. 'Content-Type':'text/plain'
. });
response.end('Greetings you super cool Earthling');